Returns & Refunds Policy

At Dee Trading Post, we want you to be happy with your purchase.

Returns

You have 14 days from receiving your order to notify us if you wish to return an item.

Once you notify us, you have a further 14 days to send the item back.

Items should be returned in their original condition.

Please package them carefully to prevent damage during transit.

Return Postage

Customers are responsible for return postage costs when returning unwanted items.

If an item arrives faulty, damaged or incorrect, we will cover reasonable return postage costs.

Refunds

Refunds will be issued to your original payment method within 14 days of receiving the returned item, or receiving evidence that it has been sent back, whichever is earlier.

Standard delivery charges will also be refunded where required by law.

Personalised Products

Products made to your individual specifications or clearly personalised may be excluded from the 14-day change-of-mind cancellation right.

This does not affect your statutory rights if an item is faulty or not as described.

Damaged or Faulty Items

If your order arrives damaged, faulty or incorrect, please contact us with your order number and details of the problem so we can help resolve it.

Contact Us

For returns or refund enquiries, please contact Dee Trading Post through our website:

www.deetradingpost.co.uk

Your Statutory Rights

This policy does not affect your rights under UK consumer law.